Warbird Consulting Partners

  • Interim eCW Practice Support Analyst

    Location
    Southeast
    Pos. Category
    Healthcare - Consulting
    Experience (Years)
    3
    # Positions
    1
    Job ID
    7780
  • Job Description

    Warbird Consulting Partners is seeking an Interim eCW Practice Support Analyst for an exciting opportunity with one of our clients in the Southeast. Our client has requested this type of work for a specific project and has engaged Warbird to find the most qualified consultant for the project. Warbird engages talent and expertise across all of our practice areas and assembles experienced teams to solve a wide range of complex, pressing accounting and finance issues. Our consultants typically have 15-25 years plus of industry experience and know firsthand the daily challenges our clients encounter. We fit our consultants’ skills to the needs of our clients to ensure a successful experience for all. If you’re ready to take on the challenge, then let us help you advance your career in consulting.

     

    This position is responsible for providing training, template building, help-desk support and general business guidance to our client practices that are using eCW Software or other practice management software. The position functions as a consultant to physician practice staff to insure the eCW system is used effectively and productivity is maximized. Consultations will include interactions that range from quick trouble shooting to extensive educational sessions depending on the needs of these customers. The Practice Support Analyst (PSA) will meet with potential new customers to assess practice equipment needs as well as participate in the implementation of their software in their practice. The PSA uses appropriate knowledge bases to assist in problem analysis and works with outside vendors to implement systems and completes other duties as assigned.

     

     

    Skills

    • Exceptional customer service
    • Strong project tracking and teaching skills
    • Detailed oriented
    • Professional demeanor
    • Ability to handle multiple projects simultaneously
    • To be able to coach and train diverse group of people; able to dialog confidently with physicians and office staff
    • Exceptional communications (oral & written) and presentation skills --- be able to conduct engaging and effective training sessions to diverse audience
    • Ability to multi-task and excel in a fast-paced environment
    • Work well independently and as part of a team, with minimal supervision
    • Become a subject matter expert on ambulatory EMR application features, functions and configuration options
    • Design and develop training materials including trainer/student guides, job aids/quick reference guides, PowerPoint presentations, and other blended learning approaches for instructor-led, self-paced, and computer-based training
    • Prepare and facilitate training courses including new hire orientation, refresher training, system upgrades and other identified needs in a variety of settings including; in person, classroom, on-line and through other methods based on available technology

     

    Job Requirements

    Education

    • Associates Degree in Nursing (ADN) OR may substitute three (3) years physician practice management experience (example: previous eCW experience/certification/training) for ADN
    • REQUIRED:  Must be an eCW Certified Professional 

    Experience

    • A minimum of three (3) years general related Information Technology experience, required
    • One (1) year IT experience in a medical practice with an EMR, preferred
    • Broad knowledge of Server/PC hardware and peripherals, required
    • Experience with Microsoft Office, Outlook, WebEx (or equivalent), required
    • Experience with electronic practice management, EMR and billing systems, required
    • Knowledge of practice management and EMR software, required
    • Knowledge of eClinicalWorks (eCW) preferred with ADN

     

    This is a interim project, expected to be 3-6 months in length.

     

    Warbird is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, LGBT or other legally protected status. E-Verify - Warbird participates in the Electronic Employment Eligibility Verification Program. INDS

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